Return and Refund Policy
Last updated: 01 January 2024
Thank you for shopping at Piese Moto Franco. We appreciate your trust in our products and services. If you are not entirely satisfied with your purchase, we’re here to help.
Return Policy
Our Return and Refund Policy covers the following:
30-Day Return Window: You have 30 days from the date of purchase to return an item for a refund or exchange. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
How to Initiate a Return: To initiate a return, please contact our customer service team at contact@piesemotofranco.com. Provide your order number, the reason for the return, and any relevant details. Our team will guide you through the return process.
Return Shipping: Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item. We recommend using a trackable shipping service to ensure that we receive your return.
Refund Policy
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved Refunds:
- If your return is approved, a refund will be processed to your original method of payment within 7days.
Late or Missing Refunds:
- If you haven’t received a refund within the expected timeframe, please check your bank account or contact your credit card company. It may take some time for the refund to be officially posted.
- If you’ve done all of this and still have not received your refund, please contact us at contact@piesemotofranco.com.
Exchanges
If you need to exchange an item, please contact our customer service team at contact@piesemotofranco.com for assistance.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue promptly, either by providing a replacement or issuing a refund.
Contact Information
If you have any questions or concerns regarding our Return and Refund Policy, please contact us at contact@piesemotofranco.com.
Piese Moto Franco
Schwarzmühlenstraße 165
45884 Gelsenkirchen
North Rhine-Westphalia
Germany
Email: contact@piesemotofranco.com
Tel: +491792994144